It’s any travellers’ worst nightmare — arriving at the airport to learn that your flight has been delayed or cancelled with no updates in sight. That’s been the reality for many passengers in Canada and abroad as a Sunwing network outage brings flights to a halt.
Videos posted on Twitter of Toronto’s Pearson Airport on Tuesday morning show long lines of passengers, many of whom have been waiting for over 24 hours, according to CP24’s Courtney Heels.
According to the airport’s website, 16 Sunwing flights departing from Toronto today have either been delayed or cancelled.
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#sunwing @SunwingVacay @Kaitlin_Lee @CityNewsTO Toronto Pearson “Sunwing-gate” day 3 pic.twitter.com/Q3oISaJ9qi
— eileen (@Nootellahh) April 19, 2022
The technical issue, which is currently impacting check-in and boarding features, is affecting Sunwing’s entire computer network, CityNews reports.
Huge lineups at Pearson airport this morning as @SunwingVacay deals with a network-wide system issue. Many travellers waiting 24+ hrs. Latest coming up on @CP24Breakfast pic.twitter.com/eO35HE9kXK
— Courtney Heels (@CourtHeelsCP24) April 19, 2022
Passengers returning home from places like Cancun are also reporting delays, posting footage of crowded airports and long lines amid the outage.
Thousands in line for @SunwingVacay flights. Sunwing agents confirm NO flights have departed yet today. #sunwing #cancun pic.twitter.com/aEPiC859XP
— Brianna (@briannalynn427) April 18, 2022
“We regret any inconvenience to customers’ travel plans and are working to have the issue resolved as soon as possible,” the airline tweeted on Monday.
“We’re working on this issue as it is not ideal for anyone involved. We want to get our passengers where they want to be,” Sunwing tweeted in response to one passenger.
“We’re committed to providing further updates on the situation as needed and when provided to us. We truly appreciate your patience & understanding.”
“Again, we apologize for the inconvenience”. #Sunwing #ConsumerSOS pic.twitter.com/MPdV2fQCP7
— 𝚂𝚎á𝚗 𝙾’𝚂𝚑𝚎𝚊 Global News (@ConsumerSOS) April 18, 2022
Sunwing also claims that passengers who had their travel plans impacted may be eligible for compensation under Canada’s Air Passenger Protection Regulation — more information can be found on Sunwing’s website.
As for when this travel nightmare finally comes to an end, we can only hope that it’ll be soon.
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