Have you ever ordered food with a third-party delivery app only to find that your order got canceled because the restaurant didn’t have the item? You’re not alone, but it turns out restaurants aren’t at fault here. In fact, it’s part of the reason why the Seattle city council has introduced the Fair Food Delivery Act which goes into effect this month.
If a restaurant can’t provide a menu item, how are they not at fault? Well, it turns out that third-party delivery apps have been listing old menus and items creating issues for both restaurants and consumers alike. These menus can be years old in some cases and the third-party apps list them without the consent of restaurants.
So what’s the city doing to stop this? The Fair Food Delivery Act, which goes into effect on September 15th, requires that third-party delivery apps get written consent from restaurants before listing menus or taking orders. A third-party service that does not remove the restaurant from its app within 72 hours of receiving a request could be fined $250 per violation.
As you can see, this new act doesn’t affect the consumer much other than helping to mitigate confusion with menus. But it is a good reminder to opt for picking up your food yourself or using delivery direct from a restaurant. If you’d like to learn more about the new Fair Food Act legislation you can click here.