While it won’t happen until the end of summer, Canada just announced some new refund rules for those who were affected by flight delays and cancellations. What’s more, it’s for the benefit of the passengers! Here’s a quick recap of what’s happening.
Up until these changes, Canada required airlines to provide refunds for flight delays that were in their control. So if an airline messed up with timing, or employees were late, or whatever, then they were on the hook for dealing with the fallout.
However, these new changes expand the scope of refund requirements. Starting on September 8th, airlines will be required to provide refunds or rebookings (per the customers choice) when faced with lengthy delays or cancellations even when it’s outside of their control.
When that happens, the airlines will need to find a confirmed reservation on a flight leaving with 48 hours of the original itinerary, from their own schedule or a partner’s. If that’s not possible, they will need to provide a refund or a free rebooking. If the passenger opts for a refund, it must be dished out within 30 days.
Basically, the new refund rules for flight delays in Canada give passengers even more security when travelling in to, out of, or within Canada. The only downside? They’re not set to come into effect until September 8th, so the vast majority of summer travel is not going to see this protection.
Either way, we’re down for it!